[PDF] ACRP REPORT 4. Ground Access to Major Airports by Public Transportation AIRPORT COOPERATIVE RESEARCH PROGRAM

SOURCE: Continental Airlines website.

Figure 5-12.

An example of integrated air/rail ticketing in the United States.

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Ground Access to Major Airports by Public Transportation

What Happened at the Newark Liberty International Airport Rail Station? The goal of seamless integration between the national aviation system and the national rail system is as yet unrealized. As of 2005, about 370 daily Amtrak riders boarded or alighted at the station, while in 2006 about 350 daily riders used the station. Clearly, the through-ticketing service between Amtrak and Continental Airlines is a pioneering first step in offering the public the option of optimizing both air and ground services in a single purchase decision. What is less clear is the extent to which the product has been aggressively marketed and promoted. However, the results of the Newark through-ticketing experiment are very much consistent with the larger pattern revealed in this chapter in which the consumer is selecting the simplest and least interconnected product options. The market pattern revealed in the Newark integration example is similar to the market pattern revealed in either the Cologne or the Stuttgart example. Documenting the Collaboration at Newark The experience of the Newark Liberty International Airport Rail Station can be used as a study in lessons learned in the implementation of intermodal concepts. In November 2004, the I-95 Corridor Coalition published the results of an intensive study of the intermodal coordination associated with the rail station project. At the request of the four participating organizations— the Port Authority of New York and New Jersey, New Jersey Transit, Amtrak, and Continental Airlines—a team of experts from the Coalition examined all aspects of the interagency project to create and manage the services at the Newark Liberty International Airport Rail Station. The team was given access to all levels of the operation, including a series of interviews with the team of passenger service representatives employed in the station. Through a focus group format, everyone associated with the project was invited to give their candid assessment about the strengths and weakness of the integrated project. Some of the conclusions follow: • Agency collaboration has the great value of acknowledging the independence and perspective

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